We are working with a software company who is looking for an Application Support Analyst / Tester with expertise in software support and Testing.
This is a multi-faceted role where the successful candidate will work on the regular support queries and provide training and guidance to them as part of this alongside Testing system changes and ensuring that the business’ quality and reliability requirements are met.
The Role • Providing technical and functional support to users of the company. • Answering and logging support requests from customers, researching and solving problems and, where necessary, working closely with the development team in order to obtain a solution for customers. • Training of new and existing customers on the product, either at the clients’ offices or via the Internet/phone in both a structured and ad-hoc fashion. • Communicate technical issues to non-technical users. • Assisting with the implementation of new customer websites. • Taking ownership of customer requests and ensuring timely responses in line with SLA agreements. • Delivering first class customer service for company’s client base. • Assess software quality & enhancements through manual testing (post-implementation & post-release). • Report, document and troubleshoot technical issues, bugs and glitches. • Ability to communicate with the necessary internal/external parties to ensure the levels of quality are achieved. Essential Skills required: • Experience with software testing and application support • Strong problem-solving skills – Proven ability to engage and interact with internal teams to resolve issues. • Demonstrated ability to prioritize and manage workflow to meet deadlines. • Working within a team and independently. • Strong verbal and written communication. • Ability to prioritise and multi-task
For more information email email@example.com